Return Policy
**Refund Policy**
Return Window:
You can request a return, replacement, or refund within 7 days of delivery.
Eligible Reasons:
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Wrong item delivered
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Damaged or defective product
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Missing items in the package
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Product not as described
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“Change of mind” allowed only if product is unused & return shipping is paid by customer
How to Initiate a Return
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Order Number
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Photos/video of the issue
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Reason for return
Our team will respond within 72 hours.
If approved, we'll arrange pickup or share the return address.
Refund Processing
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Refund issued to original payment method (UPI, card, wallet).
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COD refunds processed to customer's bank account.
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Processing time: 3 working days after returned item is received.
Return Shipping Responsibility
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Carokit pays → if wrong, defective, damaged item
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Customer pays → if changed mind, ordered wrong item, or no issue with the product
Return Conditions
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Product must be unused
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No installation marks/damage
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Original packaging intact
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All accessories/manuals/freebies included
Non-returnable Items
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Air fresheners
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Clearance / Sale items
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Customized items
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Used or damaged products not caused by courier
Out-of-Stock Replacement Cases
If replacement unavailable:
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Full refund OR
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Store credit (valid 6 months)
Shipping Policy
**Shipping Policy**
Order Processing
Orders are packed & dispatched within 1–2 business days.
Estimated Delivery Time
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Metro cities: 3–5 business days
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Other states: 4–7 business days
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Remote areas: 5–10 business days
Couriers used: Delhivery, Bluedart, Ecom Express, Xpressbees
Shipping Charges
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Free Shipping
Tracking
Tracking details are sent via SMS + Email once shipped.
Damaged Packages
If your order arrives damaged:
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Report within 24 hours with photos/video
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We will provide a free replacement or full refund
Delivery Delays
Weather, strikes, festive load, and courier backlogs may cause delays. We will notify you if such delays occur.


