Return Policy
**Refund Policy**
Return Window:
You can request a return, replacement, or refund within 7 days of delivery.
Eligible Reasons:
- Wrong item delivered
- Damaged or defective product
- Missing items in the package
- Product not as described
- “Change of mind” allowed only if product is unused & return shipping is paid by customer
How to Initiate a Return
- Order Number
- Photos/video of the issue
- Reason for return
Our team will respond within 72 hours.
If approved, we'll arrange pickup or share the return address.
Refund Processing
- Refund issued to original payment method (UPI, card, wallet).
- COD refunds processed to customer's bank account.
- Processing time: 3 working days after returned item is received.
Return Shipping Responsibility
- Carokit pays → if wrong, defective, damaged item
- Customer pays → if changed mind, ordered wrong item, or no issue with the product
Return Conditions
- Product must be unused
- No installation marks/damage
- Original packaging intact
- All accessories/manuals/freebies included
Non-returnable Items
- Air fresheners
- Clearance / Sale items
- Customized items
- Used or damaged products not caused by courier
Out-of-Stock Replacement Cases
If replacement unavailable:
- Full refund OR
- Store credit (valid 6 months)
