Car Jack and Lug Wrench

Return Policy

**Refund Policy**

Return Window:
You can request a return, replacement, or refund within 7 days of delivery.

Eligible Reasons:

• Wrong item delivered

• Damaged or defective product

• Missing items in the package

• Product not as described

• “Change of mind” allowed only if product is unused & return shipping is paid by customer

How to Initiate a Return

Email or WhatsApp us with:

• Order Number

• Photos/video of the issue

• Reason for return

Our team will respond within 72 hours.

If approved, we'll arrange pickup or share the return address.

Refund Processing

• Refund issued to original payment method (UPI, card, wallet).

• COD refunds processed to customer's bank account.

• Processing time: 3 working days after returned item is received.

Return Shipping Responsibility

• Carokit pays → if wrong, defective, damaged item

• Customer pays → if changed mind, ordered wrong item, or no issue with the product

Return Conditions

• Product must be unused

• No installation marks/damage

• Original packaging intact

• All accessories/manuals/freebies included

Non-returnable Items

• Air fresheners

• Clearance / Sale items

• Customized items

• Used or damaged products not caused by courier

Out-of-Stock Replacement Cases

If replacement unavailable:

• Full refund OR

• Store credit (valid 6 months)

Shipping Policy

**Shipping Policy**

Order Processing

Orders are packed & dispatched within 1–2 business days.

Estimated Delivery Time

• Metro cities: 3–5 business days

• Other states: 4–7 business days

• Remote areas: 5–10 business days

Couriers used: Delhivery, Bluedart, Ecom Express, Xpressbees

Shipping Charges

• Free Shipping

Tracking

Tracking details are sent via SMS + Email once shipped.

Damaged Packages

If your order arrives damaged:

• Report within 24 hours with photos/video

• We will provide a free replacement or full refund

Delivery Delays

Weather, strikes, festive load, and courier backlogs may cause delays. We will notify you if such delays occur.